Refund policy

This policy follows the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. It doesn't affect your legal rights.

Changing your mind about an online order

You can cancel an online order for any reason within 14 days of the day you receive or collect it. You can also cancel before it's delivered. To cancel, tell us clearly by calling 0151 652 9515, emailing sales@grangeelectrical.co.uk, or writing to Grange Electrical, 39 Oxton Road, Birkenhead CH41 2QQ. You can use the cancellation form at the end of this policy, but you don't have to.

Returning the appliance

We'll collect the appliance free of charge, at a time we arrange with you. If you'd rather, you can bring it back to our shop within 14 days of telling us you're cancelling.

Your refund

We'll refund the price of the appliance and the £20 delivery charge within 14 days of you telling us you're cancelling, to the card or account you paid with. There's no fee for refunding you.

You can unpack the appliance and check it, as you would in a shop. If it has been handled more than that, for example used or damaged, we may take an amount off your refund to cover the loss in value.

Installation and old-appliance removal

If you cancel before we deliver, we'll refund any installation and removal charges in full. If you asked us to install your appliance or take your old one away and we've done that work, you'll pay for it: we'll keep the installation or removal charge.

Faulty or damaged appliances

Please check your appliance when it arrives, and tell us as soon as possible if it's damaged or isn't what you ordered.

If an appliance is faulty, the Consumer Rights Act 2015 protects you, whether you bought it online or in our shop:

• Within 30 days of receiving it, or of us installing it, you can reject it for a full refund.
• After that, we'll repair or replace it. If the repair or replacement doesn't fix the problem, you can have a refund or a price reduction.
• Within 6 months of receiving it, we'll treat a fault as having been there from the start, unless we can show it wasn't. After 6 months, you may need to show that it was, and a refund may be reduced to reflect the use you've had.

We'll collect a faulty appliance at no cost to you. A manufacturer's guarantee, if your appliance has one, is on top of these rights.

Bought in our shop?

The 14-day right to cancel applies to online orders. It doesn't apply to appliances bought in our shop, but your rights for faulty appliances are the same.

Cancellation form

To Grange Electrical, 39 Oxton Road, Birkenhead CH41 2QQ, sales@grangeelectrical.co.uk:

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Questions

Call our sales team on 0151 652 9515 or email sales@grangeelectrical.co.uk.